Microsoft Office 365


All presently enrolled students, as well as all faculty members and REPS who are currently on the faculty, have access to a Microsoft Office 365 account. It provides services like email and Office programs that can be accessed through a browser and also can be downloaded in your desktop/laptop. Online applications: MS Word MS Excel MS Powerpoint MS OneNote MS Outlook MS Teams OneDrive MS Forms MS Sharepoint MS Calendar MS Planner Standalone applications: MS Word MS Excel MS Powerpoint MS OneNote MS Outlook MS Teams How can you obtain a personal Microsoft Office 365 account? Visit this link :, [...]

Microsoft Office 3652022-10-26T13:49:23+08:00

Zoom Licensing


The LICENSED version of Zoom is only available by default to the University's faculty members and research/administrative staff. This is due to UP ITDC's recent policy change. If you suddenly find yourself unable to host a meeting with unlimited time, chances are you are affected by this policy change. In this regard, kindly send a copy of any of the following to the UP ITDC Helpdesk ([email protected]) for you to be granted a licensed Zoom version: A scanned copy of your valid Employee ID and Certificate of Employment; OR A certification from our HRDO.

Zoom Licensing2022-10-26T13:29:46+08:00

No Internet / Network Connection


Follow this procedure to troubleshoot your network connection problem:   See if your WiFi is disabled or if you are connected to any of the available UPOU connections. Ensure that your device has a Local Area Network (LAN) cable connected. To get better network access, try placing your device close to the WiFi modem. Restarting your WiFi modem device might also attempt to improve its network connection. Forget the network and try to re-connect to other WiFi connections that are available.  

No Internet / Network Connection2022-10-26T13:28:47+08:00

Printer Issues


The following list includes typical printer issues along with solutions Printer not Detected / No Available Printer If the printer is not in range or recognized, it may not be installed on your device or connected to your network, making it invisible to all users. Solution: By making sure your printer is connected and powered on. Check to determine whether the printer is installed on your device or is available by going to the control panel and selecting printer and devices. Select Add New Printer and choose the printer you wish to install if it isn’t already installed.   Paper Jam [...]

Printer Issues2022-10-26T13:45:45+08:00

Zoom Meetings Single Sign-On (SSO) Log In


A user can use the Single Sign-On session and user authentication service with just one set of login credentials. Solution: Open the Zoom Meeting application, select Login using SSO, and type “up-edu” as the Company Domain. Try logging out of all of your Gmail accounts in your browser, then log back in again if this does not resolve the issue.  

Zoom Meetings Single Sign-On (SSO) Log In2022-10-26T13:27:25+08:00

Cannot Connect/Access Website


You might experience access problems or loading issues with the website such as Error 404, Connection Time Out: 522, and This site can't be reached. These options may help you. Try closing the page or the entire browser program and try accessing the page again. By clearing the cache on your browser. Check if you are connected to the internet. There are so many individuals using the site you wish to access. You should try again in a minute and see whether the issue still exists. The website might be unavailable or currently undergoing maintenance. Try using a different browser or [...]

Cannot Connect/Access Website2022-10-26T13:26:44+08:00

External Peripherals Not Working (Mouse, Keyboard, Etc.)


Because they are used so frequently on a regular basis, external peripherals like keyboards, mice, monitors, and other devices frequently malfunction. Here are some solutions to your concerns. Ensure that the computer's peripherals are securely connected. Replacing the defective unit. Upgrading the Drivers is as simple as going to the Control Panel and clicking Update under Device Manager.

External Peripherals Not Working (Mouse, Keyboard, Etc.)2022-10-26T13:44:56+08:00
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