FAQs

All presently enrolled students, as well as all faculty members and REPS who are currently on the faculty, have access to a Microsoft Office 365 account. It provides services like email and Office programs that can be accessed through a browser and also can be downloaded in your desktop/laptop. Online applications: MS Word MS Excel MS Powerpoint MS OneNote MS Outlook MS Teams OneDrive MS Forms MS Sharepoint MS Calendar MS Planner Standalone applications: MS Word MS Excel MS Powerpoint MS OneNote MS Outlook MS Teams How can you obtain a personal Microsoft Office 365 account? Visit this link : https://bit.ly/office365request, [...]

The LICENSED version of Zoom is only available by default to the University's faculty members and research/administrative staff. This is due to UP ITDC's recent policy change. If you suddenly find yourself unable to host a meeting with unlimited time, chances are you are affected by this policy change. In this regard, kindly send a copy of any of the following to the UP ITDC Helpdesk ([email protected]) for you to be granted a licensed Zoom version: A scanned copy of your valid Employee ID and Certificate of Employment; OR A certification from our HRDO.

A user can use the Single Sign-On session and user authentication service with just one set of login credentials. Solution: Open the Zoom Meeting application, select Login using SSO, and type “up-edu” as the Company Domain. Try logging out of all of your Gmail accounts in your browser, then log back in again if this does not resolve the issue.