---
title: No Internet / Network Connection
description: "Follow this procedure to troubleshoot your network connection problem: - See if your WiFi is disabled or if you are connected to any of the available UPOU connections. - Ensure that your device has a Local Area Network (LAN) cable…"
url: "https://ictdo.upou.edu.ph/support-docs/no-internet-network-connection/"
updated: "2022-08-03"
category: Hardware and Network
---

# No Internet / Network Connection

Follow this procedure to troubleshoot your network connection problem:

- See if your WiFi is disabled or if you are connected to any of the available UPOU connections.
- Ensure that your device has a Local Area Network (LAN) cable connected.
- To get better network access, try placing your device close to the WiFi modem.
- Restarting your WiFi modem device might also attempt to improve its network connection.
- Forget the network and try to re-connect to other WiFi connections that are available.

**If the issue persists, you may request for our technical assistance [here](https://ictdo.upou.edu.ph/request/)*.*