The ICTDO Team

Our Services

Our Services

The ICTDO offers the following services to sustain the university and keep it digitally alive.

HELPDESK MANAGEMENT

We aim to respond to queries or tickets in a timely manner. This involves assigning them to the appropriate IT personnel for resolution, with a full-time staff dedicated to handling our helpdesk system.

LMS & SERVER ADMINISTRATION

We manage UPOU’s learning management systems (i.e., Moodle instances such as MODeL and MyPortal) and perform their configuration and troubleshooting to ensure their 100% upkeep.

SYSTEMS DEVELOPMENT, MAINTENANCE, & CONSULTANCY

We also provide technical recommendations, guidance, and solutions to address the University’s ICT requirements. This includes developing systems (i.e., software/apps/microsites) and maintaining them to help UPOU units in performing their functions more effectively.

HARDWARE & NETWORK SUPPORT

We extend technical support (repair, installation, and maintenance) and recommends ICT equipment specifications to address the computing needs of UPOU employees (i.e., hardware, devices, & equipment). We likewise ensure secure, reliable, and efficient access to the UPOU network.

ACCOUNT & LICENSE MANAGEMENT

We manage user accounts (e.g., UP/UPOU mail, AIMS) and software licenses/subscriptions that may be appropriately availed by various constituents of UPOU.