Helpdesk Management
We aim to respond to queries or tickets in a timely manner. This involves assigning them to the appropriate IT personnel for resolution, with a full-time staff dedicated to handling our helpdesk system.
LMS & Server Administration
We manage UPOU’s learning management systems (i.e., Moodle instances such as MODeL and MyPortal) and perform their configuration and troubleshooting to ensure their 100% upkeep.
Systems Development, Maintenance, & Consultancy
We also provide technical recommendations, guidance, and solutions to address the University’s ICT requirements. This includes developing systems (i.e., software/apps/microsites) and maintaining them to help UPOU units in performing their functions more effectively.
Hardware & Network Support
We extend technical support (repair, installation, and maintenance) and recommends ICT equipment specifications to address the computing needs of UPOU employees (i.e., hardware, devices, & equipment). We likewise ensure secure, reliable, and efficient access to the UPOU network.
Account & License Management
We manage user accounts (e.g., UP/UPOU mail, AIMS) and software licenses/subscriptions that may be appropriately availed by various constituents of UPOU.